Issue when updating On-Screen Display app
The On-Screen Display (OSD) is sometimes not updated correctly on Windows. This results in a "version mismatch" error message. To update the OSD correctly:
1. Quit the OSD app (important!).
2. Run the manual installer:
Softube On-Screen Display installer 2.6.38
Connectivity issue in Ableton 12.3
We have reports that Console 1 loses connection with Ableton 12.3 when you move tracks around. A workaround is to save, close and reopen project after moving tracks. We are working with Ableton to fix this issue. Update April 22, 2026: The issue seems to have been fixed in the latest beta version of Ableton. Please check upcoming public releases of Ableton; we'll update this FAQ article as soon as we have more information.
Stuck in a firmware loop?
Some users report they are getting stuck in a firmware update loop. We have now updated the manual with troubleshooting steps:
Check troubleshooting steps in the manual here
Pro Tools - Performance issues with high track count
When running high track counts in Pro Tools, it can affect performance. The symptoms are, for example, decreased responsiveness when adjusting settings. We are in contact with Avid, trying to address this issue.